Privacy Policy
AI Biz Nerds may send SMS/text messages to users who opt in through our website chat widget or booking forms. Users opt in by checking the SMS consent checkbox when submitting their information. Message frequency varies based on appointment activity and service updates. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
1. Introduction
AI Biz Nerds (“we,” “us,” or “our”) provides AI-powered voice receptionist and chatbot services for local businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at aibiznerds.com, use our AI voice or chat services, or otherwise interact with us. By using our services, you agree to the practices described herein.
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide, including:
- Name, email address, phone number, and business name when you sign up, request a demo, or contact us
- Billing and payment information to process subscription fees
- Business details such as hours of operation, service menus, pricing, FAQs, and staff names needed to configure your AI receptionist
- Calendar and scheduling data when you integrate appointment booking through our platform
2.2 Information Collected Through AI Voice and Chat Interactions
When callers or website visitors interact with your AI Biz Nerds AI receptionist, we may collect:
- Caller phone number and call metadata (time, duration, call status)
- Voice recordings and transcripts of conversations with the AI receptionist
- Chat messages exchanged with AI chatbot interfaces
- Information voluntarily provided by callers, such as name, email, appointment preferences, and inquiry details
2.3 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and approximate geographic location
- Website usage data via cookies, Meta Pixel, and analytics services
3. How We Use Your Information
We use collected information to:
- Provide, configure, and operate AI voice receptionist and chatbot services
- Process and manage appointments, inquiries, and follow-up actions on behalf of our business clients
- Improve our AI models, prompts, and service quality
- Send service notifications, onboarding materials, and account updates
- Process subscription payments and maintain billing records
- Analyze website traffic and marketing campaign performance
- Comply with legal obligations and enforce our agreements
4. How We Share Your Information
We do not sell personal information. We may share data with:
- Third-party service providers essential to our operations, including Twilio (telephony), GoHighLevel (CRM and automation), and cloud hosting providers
- Our business clients — information collected from callers during AI interactions is shared with the subscribing business to fulfill the purpose of the service
- Payment processors to handle subscription billing
- Law enforcement or government entities when required by law or to protect our rights
5. Voice Recording and Transcription
Calls handled by AI Biz Nerds AI receptionists may be recorded and transcribed for service delivery and quality assurance purposes. By calling a business that uses AI Biz Nerds, the caller acknowledges that the call may be handled by an AI system and may be recorded. Our business clients are responsible for ensuring appropriate disclosures are made to their callers in compliance with applicable laws.
6. Cookies and Tracking Technologies
Our website uses cookies, tracking pixels, and similar technologies to analyze traffic, retarget visitors, and measure advertising effectiveness. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain personal information and call data for as long as necessary to provide our services, maintain business records, and comply with legal obligations. Clients may request deletion of their data and associated call records upon account termination, subject to any legal retention requirements.
8. Data Security
We employ commercially reasonable security measures to protect your information, including encryption of data in transit and at rest, access controls, and secure infrastructure. However, no system is completely secure, and we cannot guarantee absolute protection.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Request a copy of data we hold about you
- Withdraw consent for data processing where consent is the legal basis
To exercise these rights, contact us at the information below.
10. California Residents
California residents may have additional rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.
11. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be indicated by the Effective Date at the top. We encourage regular review.
13. Contact Us
For questions about this Privacy Policy, contact us at: